Frequently Asked Questions (FAQ)

1. What types of clothing do you offer?

We offer a wide selection of stylish and comfortable clothing suitable for various occasions. Our collection includes casual wear, formal attire, loungewear, outerwear, and seasonal pieces. Each item is carefully selected to combine both style and practicality, ensuring you always look your best.

2. How do I choose the right size?

Each product page includes a detailed size chart to help you choose the right fit. We recommend measuring yourself and comparing your measurements with the chart before placing an order. If you’re in between sizes, we generally suggest sizing up for a more relaxed fit. If you have any questions about sizing, feel free to contact our support team at 18870558082@163.com.

3. What materials are your clothes made from?

Our clothing is made from a variety of high-quality materials including cotton, polyester, linen, wool blends, and more. Product descriptions include information about fabric composition and care instructions, so you can make an informed decision.

4. How do I place an order?

To place an order, simply browse our collection, select your preferred items, choose the correct size and color, and click “Add to Cart.” When you’re ready, proceed to checkout and fill in your shipping and payment details to complete the purchase.

5. What payment methods do you accept?

We accept a variety of secure payment methods including major credit cards, debit cards, and other reliable online payment services. All transactions are encrypted and secure for your peace of mind.

6. Can I change or cancel my order?

Once an order is placed, we begin processing it as quickly as possible to ensure fast shipping. If you need to make changes or cancel an order, please contact us at 18870558082@163.com within 2 hours of placing your order. After this window, we cannot guarantee that modifications can be made.

7. How long will it take to receive my order?

Processing time typically takes 1–3 business days. Shipping times vary based on your location and selected delivery option, but most orders are delivered within 7–15 business days. You will receive a confirmation email with tracking information once your order has shipped.

8. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. You can view specific shipping information during the checkout process.

9. What if I received the wrong item or a defective product?

We sincerely apologize for any inconvenience. If you received the wrong item or a defective product, please contact us within 7 days of receiving your package. Include your order number and clear photos of the issue, and we’ll do our best to resolve the matter promptly.

10. Do you accept returns or exchanges?

Yes, we accept returns and exchanges on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging. To start a return or exchange, please email us at 18870558082@163.com with your order details. Please note that return shipping costs may apply.

11. How do I take care of my clothing?

Each item comes with specific care instructions on the label. In general, we recommend washing garments in cold water with like colors and hanging them to dry. Avoid using bleach or harsh chemicals to prolong the lifespan of your clothes.

12. Is my personal information safe?

Absolutely. We value your privacy and take data protection seriously. Our website uses SSL encryption and complies with industry standards to protect your personal and payment information. We never sell or share your data with third parties without your consent.

13. How can I contact customer support?

You can reach our customer support team by emailing 18870558082@163.com. We aim to respond to all inquiries within 24 hours during business days.